Junior Application Supp Analyst

Junior Application Support Analyst

c. £25k plus Shift Allowance (£4k pa) plus bonus of up to 10%

Near Newport Pagnell, with hybrid working

Are you an enthusiastic and motivated Support Analyst who is looking for a new opportunity to use your technical skills and develop more? Read on, as this might just be the role that you are looking for.

A thriving SME - and one of the UK’s most innovative and trusted providers of intelligent data and tech mobile solutions - my client works with some of the most recognisable names in retail. And, right now, they’re looking for a self-aware and transparent individual with lots of drive and enthusiasm to join their friendly, high performing IT function.

What makes you a great fit:

• At least 12 months experience of a working in an IT Support, Application Support, Help Desk, Technical Support or Service Desk role.

• Excellent verbal and written communication skills.

• Ideally some knoweldge of SQL.

• JIRA Service Desk.

The work to be done:

How would it feel to be part of a brilliant team who provide 2nd line application support for a variety of issues. Don't worry there will be full training given.

We do want you to take responsibility for identifying, troubleshooting and resolving reported issues assigned to you.

You will apply creative problem solving and logical thinking to get issues resolved correctly and as quickly as possible.

This role will involve both application and hardware support.

There will be daily system monitoring and checks to ensure system performance is in line with operational needs.

The role requires a rotating shift pattern between 05:00 and 16:30 and an on call out of hours (one week each month on call) on a rotating shift. ie one week you will be working 05:00 until 13:30, the next a 08:00 until 16:30.

They work in a hybrid style, with 2-3 days a week in the office and the balance from home. Last but not least, you’ll need to be a car driver due to the rural location.

The benefits

My client will offer the right person an attractive salary, 24 days holiday, increasing to 26 after five years, plus an extra day for birthdays, non-contractual annual bonuses and pay reviews (based on performance) and a company pension scheme with 5% employer contribution.

Getting to know you

If you have the skills, we would love to hear from you. Please make sure your CV shows your relevance to the role and why this would be a good fit for you.

From there, one of the Feather Grey Recruitment Team will be in touch. If you look to be a great fit then we will look to arrange a chat.

If that all goes well, then we need to put you in front of our client!

This will involve a two stage client interview that’s likely to be a combination of Teams and face to face. Interviews will be with the Technical Support Manager and the IT Director.

All applicants will receive fair and impartial consideration without regard to race, sex, colour, religion, national origin, age, disability, genetic data, religion or other legally protected status.