Customer Support Specialist

• Salary up to £25,000
• Annual Performance Bonus
• Extensive Investment in Personal and Professional Development

We are working with in an award winning SaaS company providing cutting edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software and content management systems. You’ll be assisting with the on-boarding process of new and existing clients as well as proactively looking after clients’ needs. You will play a key role in the Client Support Team helping to ensure exceptional client retention levels are achieved.

What you'll be doing

• Ensuring all clients are receiving exceptional service across all points of the platform.
• Liaising with clients throughout the process of them seeking support.
• Assisting new clients with their initial user journey on the platform.
• Engaging with client’s quires through email, online chat support and inbound calls.

What you'll need to apply

• Exceptional communication skills allowing you to effectively engage with clients.
• Equally strong written communication skills.
• Highly organised with the ability to work on multiple tasks.
• Positive mental attitude and willingness to go the extra mile.

What you'll get in return for your talents

• Basic salary of up to £25,000 per annum.
• Annual performance bonus
• Extensive development opportunities
• Flexible working pattern
• Regular company socials.

What next

Hit apply or contact Tom directly!