Customer Service Advisor

We are looking for Customer Service Advisors (CSA) to join the team at Edinburgh Airport Services. Our team is made up of dedicated and multi-skilled personnel who support thousands of people coming through the airport every day as well as delivering our day-to-day operations.

Terminal CSA

We are offering 37 hours per week. There is the opportunity to work 42 hours per week in peak periods. The main focus of your job will be to deliver great customer service to our passengers. You will become multi-skilled with the flexibility to support a number of different teams including:

Special Assistance: Meeting passengers who need a little extra assistance and helping them on their journey through the airport. You will support passengers with restricted mobility by pushing wheelchairs and helping them with their shopping or buying food and drink.

Customer Service Team: Assisting our passengers through the car park, check-in, security, arrivals, immigration and bag drop. You’ll be on hand to help passengers with any queries from flight information to directions.

You will receive full training to support a number of different areas of the Airports operation.

We are looking for people from all backgrounds/experiences – so if you have excellent customer service, good communications skills and are a great team player then we want to hear from you!

We want people who care about delivering a great service to our passengers and have excellent verbal communication skills.

We need people who can support a variety in daily tasks and shift patterns to support our 24/7 operation. Our shift patterns are flexible and include early morning starts (4am) and late finishes to suit our passenger needs, so we need you to be able to get to the airport for these shifts.

We offer a range of benefits including:

• Competitive hourly rate and shift pay
• Free on-site staff car parking (when you are working and when you go on holiday)
• Discounted shopping in the various retail and catering outlets within the Terminal
• Discounts on some of the public transport services to the airport
• Pension scheme

We are passionate about developing people and their career aspirations within the airport. Whether that’s in the same department or another team we provide secondment and permanent job opportunities across the campus. Whatever role you want to do, we’ll provide all the support you need to help you take flight including access to training courses.

Apply now

We are looking for people to help us exceed expectations, deliver big days for our passengers and who will demonstrate our values day-in day-out.

Our people are key to our success and help us deliver the best possible customer service! We recognise that embracing diversity is key, so we want people who come from all parts of our communities and who have a variety of experiences and perspectives to join the airport team.

If this is you and you ready for your airport career to take off, complete your application today!