Customer Service Executive - (FT, PT, Job Share)

The E.ON I&C Pillar combines the current npower Business Solutions (nBS) & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting role within our team. In this role you will be responsible for providing a market leading customer service delivery to all strategic C&S Corporate Customers. This role offers a great opportunity to work with various teams including billing, pricing and sales, as well as an opportunity to build knowledge within the energy industry. For this role, you will be responsible for managing complex data and information such as premise adherence and customer portfolio management. As a key aspect of the role is to build and maintain strong relationships with stakeholders, you will be resilient, with a proactive and flexible working manner. This role will offer the hybrid working approach, where you will be working in the office (Solihull) 2 days in the office per week.

Responsibilities

• Management of query resolution within contractual requirements
• Manage SLA's to avoid any commercial penalties through PPR's, ensures compliant with all regulatory changes & supports debt & cash collection within segment
• Delivering accurate billing and contact management
• Providing appropriate detailed reconciliations for multi-site customers. Ensuring tickets are worked in a timely manner
• Delivering a smooth registration of new customers and additional business
• Carrying out data analysis to identify root causes, identify and implement solutions to improve data quality
• Support the Senior Customer Executive to deliver ticket management to meet departmental business objectives
• To act as first point of contact and provide an initial contact resolution
• Investigate and resolve a range of complex issues or customer queries, liaising with other parties to provide an excellent customer service
• Establish and sustain enduring relationships with internal and external stakeholders to resolve queries
• Responsible for the onboarding of all new customers and sites within timescales

Essential skill requirements

• Industry and operational knowledge
• Strong relationship management
• Organisational skills able to multitask
• Articulate in written & verbal communications
• Numerate & analytical with attention to detail

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.