Technical Customer Support Analyst

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job, it is a starting point for a career at Dynatrace.

Job Description

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job, it is a starting point for a career at Dynatrace.

You will work within our Insights Services team (140 strong and growing), supporting eight to ten named customers. You won’t be alone but paired with a more senior team member (we call them Analysts), working together to provide outstanding customer service. And of course, we will train you before we throw you in the deep end.

Each day you make sure our products are working for our customers, helping them understand the performance data we collect about their sites and being the go-to person for trainings and configuration. Most of this customer interaction happens over VoIP, Email or Slack.

Responsibilities

• Help manage our clients Dynatrace environment.
• Create and manage web and mobile measurements scripts.
• Analyze performance and availability data (both synthetic and real-user); providing clear, in-depth, and concise analysis for both customers and internal Analysts
• Provide Dynatrace support and training to our end customers.

Qualifications

• 
  You love data and finding patterns in data.
• You are a great communicator (both verbal and even more so written).
• You can juggle many priorities (managing eight to ten different customers at a time).
• You know how the Internet works (or at least really want to understand it).
• Technology is a big part of your business and personal life.
• Can be trusted to work from home (we need you dedicated to us!).
• Know a bit of JavaScript
• Have an Associates or Bachelors in a technology related field.

Additional Information

This role will be a flexible role with both office working and remote working availability.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.