Account Manager

Why join Dr Vapes?

Dr Vapes is an award-winning e-liquid manufacturer based in the heart of London, UK. As pioneers in the industry, we are the home of some of the world’s best-loved e-liquids and e-cigarettes in the industry.

We are on a mission to make the world smoke-free by helping smokers comfortably quit with our products that are 95% safer and at the same time enjoyed by millions of vapers around the world. Dr Vapes was founded in 2016 and is now in a rapid growth phase, as our signature products have gained in popularity – join us in the mission of making the world smoke-free and be part of the growth!

Main Duties and Responsibilities

• Developing trusted relationships with a portfolio of clients to ensure continued collaboration and mutual success
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuous needs evaluation and solution proposals aligned to achieving shared goals
• Ensure the correct products, invoices and services are delivered to customers in a timely manner
• Identifying and capitalising on opportunities with an innovative approach within your customer base.
• Ensure you consistently deliver exceptional customer service and serve as the link of communication between the customers and internal teams
• Create and present compelling sales proposals to meet and exceed our customer expectations.
• Attend key industry events by representing the company i.e. exhibitions, forums etc.
• Be conscious of the market and competitor activity, provide feedback and recommendations to help improve the company’s proposition
• Co-ordinate internal resources such as marketing, product and operations to ensure we offer the best overall service to our customers.
• Representing the business at conferences, trade fairs and networking events
• Ensure invoices are paid by customers in a timely manner
• Utilise CRM to manage the customer journey and ensure full visibility of activities and actions
• Prospect for and qualify new opportunities

The Person

• A minimum of 3 years sales experience (B2B preferable)
• Experience working cross-functionally with other internal departments
• Self-motivated with a positive attitude.
• Goal and target oriented with a demonstratable track record of achieving success
• Excellent communication and customer service skills
• Outstanding persuasion, presentation and negotiation skills
• Demonstrates good networking skills (internally and externally) and actively seeks to use contacts to further their own input, impact, and influence
• A solutions mindset capable of aligning the companies value proposition effectively to varying needs and opportunities

What We Offer

• Corporate private healthcare insurance (provided by Vitality)
• Annual leave entitlement of 28 days + bank holidays
• International business travel
• Corporate events throughout the year
• Allowance and discounts at the Dr Vapes store
• Being part of an enthusiastic team with a diverse community & culture

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Private medical insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Greenford: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 3 years (preferred)
• Sales: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person