Connection Telephone Service Mental Health Support Worker

Dorset HealthCare is launching a new service called ' Connection'. The service will offer telephone support 24 hours a day, seven days a week to people of all ages living in Dorset, experiencing a mental health crisis.

Accessed directly through a single phone number or via 111 people in crisis can ring for help from trained staff, who can identify the most appropriate course of action.

We are looking for individuals who are caring, compassionate and have a genuine interest in working with individuals in mental health crisis.

CONNECTION TELEPHONE SERVICE MENTAL HEALTH SUPPORT WORKER

Our Connection staff will complete brief clinical risk and mental state assessments and provide brief interventions for people presenting in mental health crisis with a view to signposting them onto the most appropriate service to meet their care needs.

Working via telephone, our mental heath support workers will become experts through training in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief interventions, you will empower patients, carers and families to manage distress and crisis effectively.

You may also have the opportunity to go out and support Mental Health Practitioners assessing service users in the community.

This is an ideal post for experienced Health Care Support Workers with experience in Mental Health.

We would welcome applications from anyone seeking full time or part time employment and we would consider flexible working.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.