Head of Operations

Reporting directly to the Chief Operating Officer the Head of Operations will be a key link between services delivering patient flow and Emergency Preparedness, Resilience and Response support. The postholder will ensure the effective day to day management of operational services trust wide, specifically relating to patient flow to ensure the achievement of key patient safety, activity, performance and quality targets (particularly relating to urgent care). We are therefore seeking an energetic, dynamic, and enthusiastic individual to apply for this important role. Developed communications skills will be essential to work across teams and Divisions to provide leadership and direction in a dynamic environment.

Working alongside the Associate Director for Performance and the Divisional Leadership Teams, ensure daily senior presence, site and flow management of the hospital. Working with the Clinical Site Management Team and clinical leads, manage the day to day operations, flow and performance of the trust, ensuring cohesive working and optimum use of resource across the site and its clinical support services.

In close liaison with Divisional senior, clinical and other representatives including the EPRR Lead, direct multi-disciplinary teams, lead and manage periods of trust escalation in times of operational pressures.

Always looking at service re-design and development and aligning with strategic plans and national best practice. Working with the Trust Lead for Patient Flow Transformation, use a combination of transformational and change management tools and techniques, seek continual improvement across operations, flow pathways/processes and capacity.

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.​

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us atRecruitment@dchft.nhs.ukif you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.