Business & Operations Assistant

Description

About Us

Overleaf is a scaleup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.

We have over 11 million registered users from around the world, over 400,000 people use our platform each day and we host over 100 million user-created projects. Our company is growing and we are looking for a Senior Data Analyst to help us get the most out of our data, to inform decision making and guide our strategic thinking.

We’ve been recognised as one of the UK's top 100 fastest growing businesses and included in the FEBE Growth 100 list . We were Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program, and a finalist in the Digital Leaders Impact Awards 2022 .

Overleaf are part of Digital Science. Digital Science are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

How we work

Overleaf is remote-first — all staff work remotely. Our main office is located in London, UK, and we aim to get the whole team together in London a couple of times a year for face-to-face meetings and social events.

We support flexible working.

Who are we looking for

We’re looking for an enthusiastic, detail-oriented individual to take on a range of tasks involving Overleaf business support, sales support, and company admin. This is a remote, full-time role, based in the UK with ability to travel to London occasionally.

This is a busy and varied role, supporting the business operations of the company.
What you’ll be doing

Collaborating as needed with the Overleaf team and with our business partners to help ensure a smooth and efficient processes for sales and purchasing

Proactively and diligently helping the company to keep accurate and up to date records across a range of company admin duties

Dealing with customer/supplier queries with patience and efficiency, to support and enhance customer and supplier relationships

Accurate upkeep of customer transactions to ensure accurate records are maintained

Supporting the development and maintenance of internal processes to help maintain business flow and agreed service standards

Providing guidance to ensure workflows are followed and standards adhered

Assisting with customer documentation requirements (such as vendor forms, contracts)

Dealing with and purchasing equipment

Triage various email inboxes and ensure agreed service standards are maintained

Send out customer invoices/quotes and chase outstanding payments, assist with month-end, expense processing and other finance related tasks

Assisting with the arranging of company meetings, agendas, hotel, restaurant and activity bookings

Diary, email and internal communications management for the team

What you’ll bring to the role

Candidates should come from a Business Support/Administration/Accounts or Operations Assistant background

Focused on accuracy with a keen eye for detail

Good IT skills and proficiency with Microsoft Office or G-Suite and Intermediate skills in Excel

Excellent written and oral communication skills. Must have confident writing skills (most of our communication is via email/Slack)

Confidentiality and integrity is required

Driven, team player, and flexible

Excellent organizational skills

Ability to work under pressure

Keen to learn and develop

Living our Values

Benefits

This is a full-time position. You would be based in the UK with the ability to travel to our London office occasionally.

Benefits include:
Remote and flexible working

You would join a small, dedicated, and growing team

We organize company and team meetups several times a year for valuable face-to-face time

You can pick your own equipment. MacBook Pro? Lenovo ThinkPad? Notebook and pen? However you like to work, we'll provide what you need

We provide a training budget; many of our staff choose to attend relevant industry conferences or buy training materials

We run a biweekly internal seminar series with short talks from staff about their work or personal projects, new technologies and techniques

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Additional Information

Please note that, in light of vaccination mandates for US Government contractors, Digital Science requires that all US-based employees are fully vaccinated against COVID-19, subject to approved accommodations.
About Digital Science Digital Science is a technology company working to make research more efficient.

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open and effective.

Our portfolio includes admired brands including Altmetric, Anywhere Access, Dimensions, Figshare, ReadCube, Symplectic, IFI Claims, GRID, Ripeta, Writefull, Gigantum and Overleaf.

We believe that together, we can help researchers make a difference.