Principal Support and Business Analyst

We have an exciting opportunity for a Principal Support & Business Analyst to join our Community Applications team working on major National software applications for the NHS in Wales.

You will be working on systems such as: the Welsh Immunisation System (WIS), supporting the COVID-19 vaccination programme; the Children and Young Persons Integrated System (CYPrIS), the National Child Health System for Wales; and New-born Bloodspot and Hearing Screening.

Working in a challenging environment, you will face a variety of competing priorities that will require a flexible and imaginative approach combined with excellent interpersonal, communication and organisational skills.

You will lead a team of junior and senior Support and Business Analysts - whilst working alongside Software Developers and Test Analysts as part of the wider Application Team - in the delivery of major National software applications for the NHS in Wales.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

Substantial experience of working within a software service delivery and 2nd line support environment is essential for this post. You will be expected to:

• Be responsible for the management of the support function, business analysis and enhancement of the assigned national application.
• Support, design and develop the DHCW applications and service for which DHCW is responsible.
• Ensure that the application performs to the requirements of its users and clinicians.
• Provide in-depth specialist advice, support and training to the NHS.
• Provide in-depth specialist information analysis.
• Ensure all support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.

Experience/knowledge of some of the following would be highly advantageous:

• Leading on the Analysis/Requirements of major software development projects/implementations.
• Training, mentoring and supervising staff.
• Planning and Organising work to meet deadlines.
• Working in an Agile aligned environment.
• Working in and NHS, Healthcare or Public Sector environment.