Customer Marketing Manager - Global Travel

Job Description :

Customer Marketing Manager - Global Travel (ARI & Lagardere)

Type: Permanent

Location: London

About Diageo Global Travel

Diageo Global Travel brings Diageo’s international portfolio of alcoholic and non-alcoholic brands to consumers in travel retail. Travel retail represents the unique shopping spaces and duty free options active in airports and dedicated duty free sites all over the world. Global Travel also serves the airline and cruise ship community for on board purchases and in bar experiences. The business brings exclusive brand extensions and limited editions to travellers as well as in-airport experiences including luxury shop in shops and immersive pop-ups.

Global Travel is a brand building marketplace, with a consumer in a different mindset, captive, shopping with a different lens to the ordinary. A showcase opportunity enabling brands like Johnnie Walker to reach the No.1 whisky spot and our single malts to become the rare liquid gift or treat for shoppers in transit. Travel Retail is the home of gifting Gifts for self and others, for holiday moments, festive occasions and souvenirs with a sense of occasion and place.

We have recently redefined our ambition and strategy and are designing a future for our business where we lead the Total Beverage Alcohol category to become the most dynamic and fastest growing category in the Global Travel, while accelerating Diageo to become the number one partner for our customers, through luxury brand building underpinned by our scale. We will do this by reaching more travellers, converting more of them to purchase both in store and online and thirdly increasing the value of their spend.

Working in Diageo Global Travel gives you a career experience like no other, touching all four corners of the world. We are a driven, agile, diverse and truly global team, based across 17 countries with our market HQ in London. People are a key enabler to deliver our strategy, and as part of investing behind our strategy we are expanding our team.

Key Outcomes

Functional Capabilities

Leadership Capabilities

Win through execution - Lead bold execution in a fast moving world;

Inspire through purpose

Shape the Future

Experienced Required

The ideal candidate will have Internal or external experience as Sales or Activation/ Customer Marketing Manager equivalent (+3 years).

An understanding of how the commercial organisation operates and how to drive its effectiveness.

Ability to build relationships and work collaboratively internally and externally with good influential and negotiation skills.

Evidence of working comfortably in a highly ambiguous environment at pace, balancing multiple projects and business partners is a major plus.

Having experience in dealing with luxury products is advantageous.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package, including:

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level!

Feel inspired?

Then this may be the opportunity for you!

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