Export manager

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Export Operations Manager
Grade: RSC L
Contract Type: Permanent (Full-Time)
Closing Date: Monday 8th May
Location : Airport Road
Salary : £38-42000 + performance related bonus

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Proactively develops strong customer relationships and satistaction, widening the DHL engagement with the customer and in depth knowledge of all customer contracts relating to the site including cost and service requirements and commercial obligations ;
• Deals with customer challenges both operationally and commercially on both a short term tactical basis as well as longer term more strategic issues.
• Manages multiple functions to meet customer and DHL needs. Likely to be reasonably complex in nature – multiple stakeholders/ competing interests;
• Responsibility for maintaining excellent Health & Safety standards within the operation, conducting full detail investigations into all incidents, accidents and near miss issues;
• Deploys own supply chain expertise, knowledge and innovation, and leverages knowledge from the wider DP DHL to input to customer's supply chain strategy and recommend and manage major changes to customer's current and future supply chain network.
• Management of projects as per customer strategy and account plan on time and to budget, often to tight deadlines;
• Building strong relationships with own team, Transport sites, suppliers, delivery locations and customers, for the benefit of the network, service and costs;
• Fostering an environment that promotes sharing of ideas and best practice to the benefit of the customer service team and network.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• A minimum of 3 years customer service management preferably in global export logistics;
• The ability to work well under pressure and be an effective influencer;
• Strong presentation skills;
• Flexibility to meet the needs of the business;
• A strong customer approach and resillience;
• Secondary level education;
• High degree of IT literacy
• Experience of 3rd party logistics.
• Experience of freight (air and/or sea) - desirable

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Northern Ireland. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.