Tenancy Sustainment Officer

Organisation: Derby Homes

Hours: 37 hours a week

Contract type: Permanent

Location: City wide

Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do!

We are looking for an enthusiastic and dedicated individual to join our Tenancy Sustainment Team. The aim of this team is to help new tenants understand their tenancy conditions and settle into their new homes.

The ideal candidate for this role will have experience of working with people within a housing management environment who may never have had a tenancy before and need additional help to sustain their tenancies and remain in their homes.

They will help to set up utilities, source furniture, maximise income and assist with benefit claims. They will also help to minimise rent arrears, tenancy breaches and anti-social behaviour. They will hold a case load and work in partnership with relevant organisations/agencies to problem solve and find creative solutions.

They will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs, risk assessments and action plans are completed and reviewed within the procedural time frames. They will be able to work on their own or as part of a team in a fast paced environment. They will have excellent negotiation skills, be organised and motivated.

This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role.

This post is subject to an enhanced DBS check.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Job description

Person specification

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We are an equal opportunities employer so please inform us of any individual requirements you may have during the recruitment process.

The closing date for this vacancy is Monday 29th May 2023 at midnight. Any application forms received after the closing date will not be accepted.

Interviews will take place on Friday 19th May 2023. If you have been selected for interview you will hear from us prior to the interview date.

Please note that we do not accept CVs or use recruitment agencies.