Customer Care Associate - Weybridge, UK
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Respond to and effectively manage all customer queries in an efficient and timely manner and record all correspondence in Sales Force
- Manage delivery service complaints
- Issue Returns, rebates & credits when required and organise the return of products to our warehouse.
- Run back-order reports and distribute to dealers and/or advise and update customers including Reward customers
- Managing consignment stock – entering replenishment orders, processing removal stock and returning to the warehouse and coordinating stock takes
- Produce reports for required information
- Manage website queries and support with any logging in, password re-set issues
- Process Rewards Redemption Orders
- Meet Company standards, ethics, and compliance requirements.
- Professional with proven ability to build appropriate relationships with external key customers
- Demonstrated problem solving and decision-making abilities
- Able to work well within a team and calm under pressure
- Results orientated and Adaptable/willing to take on new tasks
- Able to prioritise workload and work to deadlines
- Displays initiative and enthusiasm for their role and company
- Pension
- Private Medical Insurance
- Dental Cover
- Medical Cash Plan
- Group Income Protection
- Life Assurance
- 25 days holidays + your birthday
- Employee Assistance Program
- Great offers on several consumer scheme
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Care Associate - Weybridge, UK • Dentsply Sirona
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