Passenger Assistant - Grade 2
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Position Overview & Specifications
CTS Passenger Assistant – (permanent contract - 20 hours per week (with split shift working pattern)
Please note that the above salary is based on a full-time role, however this is a term time only position and therefore the actual salary will be based on term time/part time hours.
Croydon is one of the largest London boroughs and the council is committed to providing safe transportation for its SEN clientele to/from school. Croydon is a distinctive and diverse place and is London’s most populated borough. This is an exciting time to join our team delivering vital services to over 360,000 residents and approximately 14,000 businesses.
Transport and Travel Assistance in Croydon
Growth in the borough and demographic pressures, place an increasing demand on council services, at a time when funding is being reduced. Croydon Council, like many other local authorities, faces a budgetary gap which is addressed in part through transformation programmes. Travel is one of the 10 priority areas.
Travel and transport within Croydon has evolved significantly as a service over the past three years. There is a clear strategy in place for managing increasing demand and a focus on creating an alternative travel model which gives clients more choice and an opportunity to become more independent.
We are recruiting to a minibus Passenger Assistant within the councils in-house passenger transport service. We are looking for candidates who have had previous experience working in one of these roles or similar and are committed to delivering a high quality service for this vulnerable client group.
Candidates should be able to demonstrate the following:
- Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner.
- Experience of working in a passenger care environment.
- Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary.
- Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents.
- Ability to liaise over day-to-day concerns between home and school with tact and diplomacy,
- Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints.
- Special conditions for all roles:
- Ability to work flexibly within the services core hours and outside of normal office hours within a rota.
- Enhanced DBS Disclosure required.
- Requirement to wear a uniform whilst undertaking duties.
Closing date 15th May at 11:59pm
View the Passenger Assistant role profile
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Passenger Assistant - Grade 2 • Croydon Council
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