Organisational Capability Lead

Enabling people to learn and develop, building capability and performance that truly makes a difference. If this resonates with you, we’d love to hear from you! We have ambitious and diverse growth plans at Costa, and we’re changing the way we work, which means we need to build and embed new skills and capabilities. This is why we have a unique opportunity to join our Global People Team to lead the development of these capabilities we need to help us transform and grow the business.

A bit about us...

Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.

A bit about the role...

Reporting to our Global Head of L&D, you will be responsible for our learning and performance support approaches to support the development of the key capabilities needed to support our transformation across our Global Functions and Support Centre teams, and all of our markets. The key will be inspiring a digital and blended learning approach. Acting as a trusted partner you will work with different stakeholders to build and execute the learning programmes that supports them, enabling us to become the worlds most loved coffee brand.

• Work in collaboration with other experts (internal and external) to identify, design, deliver and continuously embed and improve a core learning curriculum for functional, people & business skills e.g. global and matrix working, coffee, agility, data
• Support the facilitation (face to face and virtual) of targeted development with prioritised audiences to help to build a global mindset and collaborative behaviours to embed the future Op Model into everyday ways of working
• Scope, define and implement capability academies to develop the right skills, knowledge, and behaviour to enable us to deliver both our Annual Business Plan (ABP) and Long-range plan (LRP)
• Drive and maintain a continuous learning approach, reviewing impact and value of all solutions, using insight to improve learning for the future
• Maximise the use of the appropriate digital learning methods, informed by best practice, fostering a blended approach to learning

A bit about you…

We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:

• Have experience of acting as a thought leader and consultant in learning and development.
• You’ll possess and be able to evidence your deep working knowledge of L&D and performance support for multiple levels/role types in a global organisation (including consulting, design, curation, procurement, content management, delivery, evaluation)
• A knowledge of working across global communities and cultural differences. Experience of working within a matrix style business would also be helpful
• Experience of partnering with a business/function and its senior leaders and translating their business strategy into a capability strategy
• Experience of designing capability programmes that create a change in leadership behaviour and organisational culture
• Demonstrable commercial impacts through application of their L&D work
• Pragmatic project management and demand planning skills to ensure greatest value add work is prioritised for business and team member impact. Experience of applying of agile methods and ways of working

What we can offer...

Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 50% staff discount, including endless free coffee onsite at support office
• 25 days Holidays

Location: Remote

Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.