Global Employee Relations Advisor

Join our dynamic team as a Global ER Advisor and play a pivotal role supporting our business and empowering our line managers. As a key member of our ER Team, you will navigate the complexities of employment legislation to minimise costs, enhance our reputation, and foster a workplace where every team member is treated equitably. Make a lasting impact while championing fairness and consistency in every aspect of employment.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
The role of the Global ER Advisor is to work as part of the ER Team in supporting and protecting the business and its line managers from the costs, negative PR and repercussions from non-compliance with employment legislation, and ensure that all team members are treated fairly and consistently throughout their employment.

• Serve as a trusted advisor to line managers and internal stakeholders, providing guidance on a wide range of employee relations matters, including performance management, disciplinary actions, grievances, and conflict resolution
• You will support our ambition to improve line manager capability by guiding through situations and effectively coaching line managers to make their own decisions
• Be a point of contact for team members via the People Hub Helpdesk and signpost them to policies and support available to them
• Working in partnership with internal stakeholders (primarily line managers and People Partners) to provide advice, recommendations, and support on the implementation of effective commercial solutions
• Liaise with external providers of ER related services (such as Occupational Health, ACAS, Employment Lawyers) to deliver relevant and timely services
• Help to drive the people plan in ensuring advice and support is in line with the wider people agenda
• Manage specific cases such as high-risk ER matters, Employment Tribunals, Occupational Health cases, TUPE in and TUPE out through to successful completion
• Monitor and analyse employee relations trends and metrics, identifying areas of improvement and providing recommendations to enhance the overall employee experience.

A bit about you…
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:

• ER/HR experience and understanding of current employment policies and procedures
• Coaching and supporting others in a calm and professional manner
• Operating within a role which requires the ability to influence at all levels
• Communication – exceptional telephone manner and comprehensive written skills
• Ability to multi-task, prioritise and deliver to timescales
• IT literate in Word, Excel, Outlook

What we can offer...
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 50% staff discount, including endless free coffee onsite at support office
• 25 days Holidays
• Share Incentive Scheme (6 months of service required)

Location: Remote
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.