Inbound Customer Service

This is an office based role -

Q13 Quorum Business Park

Newcastle Upon Tyne

NE12 8BU

We have an exciting new opportunity for Technical Support Advisors to join our award-winning team here on site at Quorum Business Park, giving exceptional service to one of Concentrix’s key telecommunications clients.

Benefits of being a Technical Support Advisor:

• Hourly rate between £9.18 - £9.50, additional uplift in salary for hours worked during premium times.
• 40 Hours per week, Permanent contract
• Amazing discounts on Client TV/ Broadband / phone packages for employees
• Up to 30% off mobile phone packages for employees and Friends and Family
• Fantastic PureGym Discount
• Amazing regular incentive prizes for top performers
• You will receive Fortnightly Pay!!
• Career Development – we’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
• Benefits and discounts with local and national suppliers
• 28 days paid holiday per year
• Refer a friend incentive – Earn up to £200 per successful referral PLUS additional incentives monthly!!
• Free healthcare cover for you and your dependents with pension (after one year)

We’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.

Responsibilities of the Technical Support Advisor

• Taking Inbound calls (approximately 20-40 a day).
• Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time.
• Use effective questioning to ensure all possible problem-solving steps have been taken to fix the customer’s issue.
• You will navigate through multiple systems whilst talking to the customer, so multitasking and computer literacy is key for this role.
• It’s not always easy. Sometimes customers can be frustrated that they’ve lost connection or have ongoing issues. It’ll be your job to calm the customer and fix the problem.
• Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

To be a successful Technical Support Advisor:

It’s not about having lots of experience in technical support, customer service, or a contact centre: We are looking for individuals with a passion for customer service, if you’re great at building rapport and trust, showing empathy and resilience, and can approach a problem with logical thinking, then you are the right person for this role

• Fully Flexible to work shifts between 7:45am - 9pm. Between Monday to Friday and between 7:45am - 8pm, Saturday and Sunday. Shifts be fixed once training and graduation period completed.
• Thrive on being part of a team, whilst also working on your own initiative as required
• Classroom based training

What are you waiting for? We can’t wait to meet you! Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether they have dependents and women returning to the workforce

#VERTICAL1TELCO

Job Types: Full-time, Permanent

Salary: £9.18-£9.50 per hour

Benefits:

• Company pension
• Employee discount
• Referral programme