Customer Service Advisor

Job Summary

You will be working as an adviser on the Citizens Advice Consumer Helpline in the call centre located in our Pontypool office, dealing with a range of enquiries from members of the public on consumer rights and consumer law. Given the current climate you may be expected to take calls from home or from our office in Pontypool. You may wish to consider whether you have the appropriate work space at home. We will provide you with the IT equipment necessary to complete the training and work from home. This will be fully supported by managers, trainers and will be explained in more detail at interview stage.

We currently have full time positions available and the hours are 9am-5pm, Monday-Friday.

The salary is £21255 from 1st April 2023 (£19305 currently)

The successful candidate will have 5 GCSEs at A to C grade or equivalent and must be prepared to undertake a 6 week full time training course taking place from 9 - 5pm. The training will be mainly carried out remotely from your home and potentially in our Pontypool office. The training course consists of legal training in consumer law, as well as telephony and system training.

Please note that all applications must include a full education history including grades achieved on either the Indeed generated CV or your own, it appears as though there is an issue with full education details being shown whilst applying with Indeed CV's, therefore we would recommend you check these are displayed prior to applying, or add manually via a covering letter with your application. Any applications received without this information will be disregarded.

If you are unable to work from our Pontypool office, have applied before or do not have the required education you need not apply.

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Crynodeb o'r Swydd

Byddwch yn gweithio fel cynghorydd ar Linell Gymorth i Ddefnyddwyr Cyngor ar Bopeth yn y ganolfan alwadau yn ein swyddfa ym Mhont-y-pŵl, gan ymdrin ag amrywiaeth o ymholiadau gan aelodau'r cyhoedd ar hawliau defnyddwyr a chyfraith defnyddwyr. O ystyried yr hinsawdd bresennol, mae'n bosibl y bydd disgwyl i chi gymryd galwadau o'ch cartref neu o'n swyddfa ym Mhont-y-pŵl. Efallai y byddwch am ystyried a oes gennych y gofod gweithio priodol gartref. Byddwn yn darparu'r offer TG angenrheidiol i chi gwblhau'r hyfforddiant a gweithio gartref. Bydd hyn yn cael ei gefnogi'n llawn gan reolwyr, hyfforddwyr a bydd yn cael ei esbonio'n fanylach yn y cyfweliad.

Mae gennym swyddi llawn amser ar gael ar hyn o bryd a'r oriau yw 9-5.

Y cyflog yw £19,305.

Bydd gan yr ymgeisydd llwyddiannus 5 TGAU gradd A i C neu gyfwerth a rhaid iddynt fod yn barod i ymgymryd â chwrs hyfforddi - llawn amser 6 wythnos a gynhelir o 9am - 5pm. Bydd yr hyfforddiant yn cael ei gynnal yn bennaf o bell o'ch cartref ac o bosibl yn ein swyddfa ym Mhont-y-pŵl.

Sylwch fod yn rhaid i bob cais gynnwys hanes addysg lawn gan gynnwys y graddau a enillwyd ar naill ai'r CV a gynhyrchwyd ar Indeed neu eich CV eich hun, mae'n ymddangos bod problem gyda'r ffordd mae manylion addysg lawn yn cael eu dangos wrth ymgeisio gyda CV's Indeed, felly byddem yn argymell eich bod yn gwirio'r ffordd y caiff eu harddangos cyn cyflwyno’ch cais, neu eu hychwanegu i lythyr eglurhaol gyda'ch cais. Bydd unrhyw geisiadau a dderbynnir heb y wybodaeth hon yn cael eu diystyru.

Sylwer os na allwch weithio o'n swyddfa ym Mhont-y-pŵl neu os nad oes gennych yr addysg ofynnol, nid oes angen i chi wneud cais.

Math o Swydd: Llawn amser

Cyflog: £19,305.00 y flwyddyn

Job Type: Full-time

Salary: £19,305.00 per year

Job Types: Full-time, Part-time

Salary: From £19,305.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pontypool, NP4 6JS: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work Location: Hybrid remote