Service Advisor
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
As a Service Advisor at Toyota, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst!
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Service Advisor • Charles Hurst
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