Service Advisor

Newtownabbey Toyota

42 Hours a week; Monday- Friday 08:00-17:30; plus alternate Saturday’s on a Rota (09:00-13:00)

£26,000- £28,000 plus bonus up to £4,800

Charles Hust Newtownabbey Toyota is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.

As a Service Advisor at Toyota, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers!

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Whether you're an experienced Service Advisor or completely new to the role, we would love to hear from you!

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

About us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package.

This includes competitive basic salaries plus;

• 
  Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.