Quality Assurance Tester

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Want to join an award-winning company where ‘Treating People Fairly’ is at the heart of what we do?

We are looking to recruit a driven, proactive Quality Assurance Tester to join our Business Process & Improvement Team. If you can hit the ground running, enjoy the fast pace of a Business Process Department, and want to enjoy coming to work, this could be the role for you!

As a Quality Assurance Tester, you will support the BPI Manager, the business and the wider CDER Group of companies. You will be responsible for providing a disciplined approach for testing change configurations and new business processes in our in-house collection platform and deploying to the organisation.

The role is office based, located at our Darlington office, and with Hybrid working there is also flexibility to work some days from home. The role is a full time, permanent position working 9-5 Monday to Friday and reports to the Head of Business Process & Improvement.

Responsibilities

• Analyse change requests and business requirements
• Challenge proposed changes to ensure the request and required outcomes are understood
• Identify process efficiencies that could be made as part of the change.
• Determine other processes/areas of Edge that could be affected by the change.
• Author comprehensive test cases based on the business requirements.
• Create test tickets in the Jira ticketing system.
• Clearly document tests carried out and results of the tests on the relevant tickets.
• Build and maintain a relevant and re-usable set of data that can be used when conducting tests.
• Design and implement automated testing processes where possible for repeat tests.
• Implement load testing processes and capabilities.
• Complete user acceptance testing.
• Complete quality assurance testing.
• Create a standard set of default tests that should be carried out on all configuration changes.
• Clearly document defects and bugs found during testing and raise relevant tickets.
• Implement a testing strategy/process which is aligned with industry best practice.
• Identify cost savings.
• Assist in the safe and correct application of configuration changes to Edge.
• Draft a full set of QA test cases to be carried out on each change, and highlight scope, impact, and mitigations for any residual risks.
• Work with the Head of BPI and Project Manager to progress new initiatives/innovations/improvements particularly how they would be tested/proven.
• Optimise development of innovative test solutions.
• Propose new projects to build solutions.
• Validate forecasts and assumptions.
• Assist with solution assessment and validation
• Compare planned and actual results of business plans.
• Learn from incidents and take action to prevent them happening again.
• Conduct effective risk management to mitigate/minimise risks.
• Contribute to a centre of excellence for innovation.
• Proactively identify operational and business challenges and provide timely solutions.
• You will be required to support and facilitate auditing and reporting of issues raised and work carried out.
• Assist in increasing business retention, keeping costs contained and building better relationships with customers and key stakeholders

Personal qualities, experience, and skills

• Excellent verbal and written communication skills
• Ability to make own decisions and problem solve.
• Strong attention to detail
• At least 4 years’ experience in a software testing role for a similar size organisation (400 FTE+)
• Experience with automated testing processes within a Java Vaadin/Java based application.
• IT literate, expert in Microsoft Office Packages including Excel.
• College or University education in IT, Software Development or similar.
• An ISTQB certification in software testing or similar.

Desirable skills

• Prince2 or Agile project management practitioner.
• Change management practitioner or similar.

Benefits

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Casual dress
• Free onsite parking (excluding City of London)
• Loans for travel
• Cycle to work scheme
• 25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Hybrid working
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills

Job Types: Full-time, Permanent

Salary: £32,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Gym membership
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Work Location: In person