Appointment Setter - IMMEDIATE START

We have an exciting opportunity to join a highly successful campaign working on behalf of a UK based house valuation client. The role will involve outbound calling to warm leads who have recently completed an online house valuation form. Your calls will involve a great amount of customer service and great attention to detail to gather additional information from the customer before offering and arranging a suitable home visit appointment to complete an accurate assessment and valuation of the customers property.

The role is split into 4 different sections contacting customers for a variety of reasons. You will be cross trained across multiple areas so we require a level of flexibility from any success applicants to move around the campaign with short notice and have ability to continue to perform to the best of their abilities and deliver an outstanding service to our customers.

Salary & Bonus:

This role has a basic salary of £20,592 per annum.

We have recently introduced our ‘Loyalty Pay Scale’ scheme, which will see your annual salary increase every year of your tenure up to £22,0000 basic salary per annum.

Shifts:

You will be contracted at 40 hours per week, between the hours of 9am & 6pm, Monday to Friday.

Weekend work may be offered as additional overtime.

Start Date: Monday 6th February.

Location:

You will be based at our offices located on Ecclesall Road, Sheffield (S11). Our offices are a short walk from the city-centre with excellent transport links from surrounding areas.

Why choose CC33?

• 1 week comprehensive training period
• Incentives throughout the campaign (Food & drink, technology, additional holiday days and much more)
• Our ‘Loyalty Pay Scale’ which will see your basic salary uplifted every year of your tenure (up to £22,000 / 3 years) + an additional holiday day
• Weekly coaching sessions with your team leader
• Free gym & swim package (Available at select venues around Sheffield)
• Discounted Sky TV package
• Free Mobile SIM contract
• Free Breakfast club
• Access to an employee assistance programme
• Friends & family referral scheme
• Company events
• Lively & vibrant atmosphere

What are we looking for?

• Self-motivated and driven to achieve challenging KPI’s
• A confident individual
• The ability to hold conversation will people of all ages and backgrounds and can easily build rapport with customers
• Customer service experience is essential
• Sales experience is preferred but not essential
• Transferrable skills from previous employment (retail, hospitality, contact centre)
• You must be able to deliver a top quality customer service and ensure the best outcome for the customer
• · The ability to handle rejection and remain resilient throughout the day

CC33 People Promises

Our People Promises are the foundation of all our interactions with colleagues, customers, and clients.

• What we achieve together, is what we are most proud of
• We trust each other, and we own it
• Thank yous are easy when we support each other
• We listen and always do the right thing
• We are always clear why

Our learning and growth comes from working better together as a supportive team, enhanced by our diverse backgrounds and perspectives. Our diversity helps deliver the best possible outcomes for our people, our clients, and our business. We are committed to diverse representation at all levels of our organisation

Job Types: Full-time, Permanent

Salary: £20,592.00 per year

Benefits:

• Company events
• Discounted or free food
• Gym membership
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: One location

Expected start date: 06/02/2023