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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Contract Support

🏢 CBRE 📍 Doncaster, England 💼 Company - Public
Currency:
£23,600 - £28,400
£1,967 - £2,367 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Doncaster, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Posted
27-Feb-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Contract Support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in Milton Keynes or Cambridge or Norwich or Northampton or Ipswitch.
The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

RESPONSIBILITIES
  • Providing support to the client and answer calls and emails in a professional and timely manner
  • Determine the nature, priority of faults based on information provided by the client
  • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
  • Managing the supply chain and drive them to attend within required SLA’s
  • Driving the engineering team to attend to all callouts within required SLA’s
  • To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
  • Raise and assign work orders to relevant resources
  • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
  • Promote and maintain CBRE culture throughout teams
  • Monitoring calls received from the customer through to call completion and updating records
  • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
  • Ensure QHSE documentation is maintained and readily available using company systems
  • Manage system as a key user on site including PPM records, reactives and reporting
  • Promote and maintain company culture throughout the team
  • Maintain people records such as new starters, leavers, general staff changes, contact details, etc
  • Effective communication with all levels of internal teams and external customers
  • Familiar with daily operations and the specific scope of the contract
  • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
PERSON SPECIFICATION
Education
  • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
  • Education to A-Level/HNC standard would be beneficial

Training
  • Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
  • Experience of using Dynamics, Concept, Maximo.

Experience
  • Experience of a similar customer facing role in a medium-sized business.
  • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Aptitudes
  • Excellent command of the English language demonstrated through good verbal and written communication.
  • Must be detail conscious, accurate and methodical in approach.
  • Strong organizational and communication skills
  • Able to work systematically and use own initiative.
  • Able to work on more than one task at any given time.
  • Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
Character
  • Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.
  • Reliable, able to complete work within required time frame and manage own deadline requirements.
  • Calm manner able to work under pressure and against rapidly changing demands and priorities.
  • Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
CBRE

Apply for this Position

Location: Doncaster, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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