Operations Manager

Who are we?

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager

As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.

The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks. You should possess a strong operational background with at least 3 years’ experience.

Key Responsibilities of the role:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
• Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations
• Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership
• Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
• Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
• To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• Support the General Manager with projects as well as the daily operation of the hotel
• To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests
• Duty Management Shifts as required
• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carryout quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure agreed objectives are set.

Requirements of the role:

• Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
• Strong rooms and food and beverage background
• To be able to lead and motivate your team providing day to day leadership and direction
• To be able to drive sales and profitability forward
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast-paced environment and to enjoy it
• Be able to use computer systems.

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

Great Yarmouth is a classic English seaside town. With several piers, amusement parks and nightlife plus great beaches. If you’re looking for hotels in Great Yarmouth, The Carlton Hotel is right at the heart of things. It is metres from the Pleasure Beach, and hosts a regular programme of live entertainment during the holiday season. The perfect base for a short break or holiday where you will find something for all ages, all within walking distance.