IT Support Engineer

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.

IT Support Engineer
We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. To ensure success as an IT support engineer, you should have extensive knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. The role is based in London and will be office based.
We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out what you need to do to progress in this role at Capital on Tap here!
What you'll be doing:

• Responding to user support requests in person, via the service desk platform (JIRA) and via instant messaging (Slack)
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating system and computer software
• Set up office equipment and assist with office and team relocations
• Set up new equipment and accounts for new joiners to the business

About you:

• Great customer service experience
• Enjoys working as part of a team
• Enjoys problem solving and has a great eye for detail
• Experience with the following is essential:
• Windows 10/11
• Azure Active Directory
• Google Workspace
• JIRA
• Office 365

• Experience with the following is desirable:
• SQL
• Intune
• Autopilot
• Mac OS
• Slack

Nice to have:

• Exposure to MSSQL
• Experience with OS patching
• Appreciation of working within IT security frameworks such as ISO27001

What you'll get in return:

• 28 days holiday (plus bank holidays)
• Generous yearly anniversary rewards (including 4 weeks paid sabbatical in year 4)
• We give every employee a learning budget of £2,000 a year to spend on your own personal development (we want to encourage your growth!)
• We contribute 4% to your pension (with up to 7% match) through our pension plan
• Private healthcare through Vitality

Check out more of our benefits, values and mission here.
If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
Diversity and Inclusion
We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.
How to Apply
If you want to progress your career within a fast growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to you within 3 working days