Customer Service Advisor - 4 day working week/work from home potential!

How does a on target salary of £23,754.34 within your first 6 months sound?

After an initial period in our bustling & vibrant City Centre office, you will then be able to work from the comfort of your own home!

We're looking for empathetic and supportive colleagues to join our existing team supporting Lloyds Banking Group based in the heart of Leeds City Centre.

Sound good? If so, we want to hear from you!

Job title:

Customer Service Advisor - 4 day working week/work from home potential!

Job Description:

What can we offer you?

What can’t we offer?! Choose your own pathway to a career you want, with a culture driven from developing from within. We can offer key support roles, management, training, the choice really is yours!

• OTE of £23,754.34 post probation
• Day 1 salary of £22,797.51
• The option to work from home after 3 to 6 months with laptop provided
• Modern & vibrant City Centre office, with great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Flexible working hours to suit all lifestyles - 4 and 5 day working week options!

What will you deliver?

• Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods
• Take ownership of the enquiries & value each customer
• Create a positive experience for the customer and the client
• Make a real difference to people’s lives

Our ‘Perks at Work’ are endless and include…

• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off food
• Discounted at home fitness plans and gym memberships
• Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more
• Exclusive colleague offers on Mobile phone contracts

Who are we looking for?

• Excellent communication skills, understanding the needs of customers
• Great listeners – don’t just hear, listen!
• A genuine passion to help people in difficult circumstances
• The ability to problem solve and offer expert solutions

Who are we?

You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

#CEOFFICEHIGH

Location:

Leeds

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent