Customer Appointments Manager

Customer Appointments Manager - £36,333 - £39,033

We have an exciting opportunity for a highly skilled and self-motivated manager to join the Cambridgeshire Registration Service as Customer Appointments Manager.

The Service provides core statutory services for the official recording of key events (birth and death registrations, legal notices, marriage ceremonies, civil partnerships, citizenship ceremonies) and provision of copy certificates, in addition to non-statutory, income generating services such as naming and renewal of vows ceremonies. The Service is proactive, ambitious and strives to remain at the forefront of service delivery nationally.

As Customer Appointments Manager you will be responsible for leading all operational and development aspects of the Customer Appointments function within the Service. You will be required to effectively manage and motivate staff, monitor performance to inform service delivery within an allocated budget, develop strong working partnerships and engage with stakeholders as well as promote the work of the service.

The role requires an individual to have knowledge and understanding of Registration legislation and procedures, and excellent management skills. You will need to be a strategic thinker with strong analytical skills and have a collaborative style enabling you to work in partnership with agencies, service users and providers. A proven track record of high levels of customer service is essential, and an ability to demonstrate excellent communication skills, with the ability to engage, persuade and influence at all levels.

You will be required to work anywhere in the County based on operational needs, so will need the ability to travel from your Cambridge base.

In return the Council offers a variety of benefits including Local Government Pension Scheme, a generous annual leave allowance, comprehensive employee discounts scheme, relevant travel expenses, Employee Assistance Programme (access to free support 24 hours a day) as well as opportunities for learning and development.

Applications close at midnight on 25th June 2023

Please contact Peter Gell, Assistant Director at peter.gell@cambridgeshire.gov.uk , to arrange an informal discussion - after you have read all attached documents.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme.
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme