Account Manager

We are looking to bring on a new member of our team to help us grow our business.

Our team's structure allows us to offer clear and steady progression and increased compensation based on your increased responsibilities.

At BUILT, one of our core values is helping our team progress. If successful, we will encourage progression & learning by providing courses, resources & our experience.

About us

BUILT is a small team providing websites and online marketing services to trades professionals (such as plumbers and electricians), helping them to manage and grow their businesses. Bringing tech to a very traditional industry has its challenges, but also its opportunities. Since we first launched in 2015, we have built over 800 websites for our customers.

We are currently a team of 3, looking to expand.

Our office is based in the Custard Factory in Digbeth. Since COVID-19 we have successfully transitioned to working remotely. You will be working from home primarily but we will ask you to come into the office twice a week for the first month for training. After the first month, we will ask you to come in with the rest of the team once a week.

The role

This is a full-time position with a 3-month probation period. The responsibilities of this role include developing and managing relationships with our existing customers. Your responsibility will be to ensure a high level of customer service is provided through all communication channels and raise the awareness of our customers to other products and services we offer.

You will also be responsible for nurturing inbound enquiries through to purchase and supporting campaigns throughout the year.

No previous experience in websites or SEO is required, you will be given full training on the features and benefits of all our services..

The benefits include:

• Working from home primarily with flexible hours
• Emphasis on personal development through coaching and training

The ideal candidate

You must be comfortable and excel at speaking with customers and building relationships.

The key skills for this position are:

• Strong and confident telephone manner
• High levels of empathy
• Account management experience
• Excellent communication skills
• Great organisation skills
• Accountable

The application

Based on your application if we believe you’re a fit for the role we will get in touch to arrange a Zoom interview. Thanks and we look forward to hearing from you!

Job Type: Full-time

Salary: From £21,000.00 per year

Benefits:

• Casual dress
• Company events
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Birmingham, B9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• In your own words, what's the goal of account management?
• What are the day-to-day tasks within account management that give you the most energy?
• What are the day-to-day tasks within account management that give you drain your energy?

Work Location: Hybrid remote in Birmingham, B9