Account Manager

The Account Manager (Central Government) manages the sales and delivery activity into a diverse set of BT's central government customers including those providing Critical National Infrastructure.

No two days will be the same in this role, focusing on delivering top-tier customer satisfaction and account growth, helping customers to maximise their technology investments and deliver the best possible outcomes for their service users. You'll hold accountability for the new sales elements of P&L, and will include how budgets are aligned and used for resourcing to win new business, and you'll have a focus on 'in-life' margin realisation, ensuring services and solutions that are sold are delivered promptly and successfully. Whilst adhering to BT's code of practice you'll have a high degree of autonomy with your customer relationships.

1. Owns and proactively manages the account strategy function by supporting the Director in the creation of the account strategy and account development plan for clients.
2. Takes responsibility for developing successful, sustainable and profitable long-term relationships with customers within a complex hierarchy structure.
3. Proactively develops a strong understanding of the customer's requirements and transformational roadmap, ensures robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.
4. Collobarates with key sales support functions to land key strategic opportunities.
5. Actively manages the P&L to ensure accuracy and control, whilst maximising the opportunities for growth.
6. Defines, develops and owns key customer relationships and customer contact strategy and drives customer satisfaction improvements to increase Net Promoter score within the account.

Account Planning

Problem Solving

Customer Relationship Management

Business Strategy

Market Analysis

1. Proven track record of sales and account development in Telco/Technology sector, preferably with public sector or government experience.

2. Awareness of a range of selling techniques and a professionally recognised accreditation such as SPIN, NLP or similar.

3. Proven experience of being able to lead and influence through others to deliver commercially sound complex solutions/managed services whilst maintaining a positive experience for customers.

4. Business acumen: able to identify, influence and deliver the sales strategy and the plan for accounts to defend existing revenues and create the platform for incremental profitable revenue growth.

5. Negotiation skills: able to reach win-win solutions and experience of successfully completing complex negotiations.

6. Relationships and stakeholder management: able to effectively establish communication channels/techniques to influence the wider stakeholder team and experience managing internal and external stakeholders.

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.