Resource Business Support Manager

Do you thrive by simplifying and automating processes to maximize productivity and effectively collaborate with stakeholders to drive positive business change?

If this sounds like you, we are looking for a Resource Business Support Manager to play a key role in the Operations Planning Business Management Team to shape and support our planning processes. By using a high level of IT literacy combined with excellent numeracy and analytical skills you’ll have a passion for evaluating and solving complex problems.

The Operations Planning Resource Business Support Manager role is crucial in ensuring that the Resource Planning & Delivery department has worldclass processes and systems in place. The successful candidate will be responsible for investigating and proposing solutions to business issues, supporting development and delivery of a resourcing strategy aligned to the Heathrow vision, and simplifying and automating processes to maximize productivity. They will be expected to work collaboratively with stakeholders, create key reports, and source external benchmarking opportunities. The role requires a focus on removing manual intervention and improving efficiency. The successful candidate must have a flexible schedule, as the operation runs 24x7.

Qualifications / Experience

The Resource Business Support Manager role requires a candidate with strong on-the-job experience in Resource Planning and Delivery processes and excellent people management skills. The ideal candidate must possess strong planning, numeracy, and analytical skills, as well as exceptional communication skills to convey complex problems to both technical and non-technical audiences. They must be a critical thinker who can evaluate complex problems and make decisions in a clear and informative manner. Additionally, the candidate should have proven stakeholder engagement experience, initiative in delivering positive business change, and the ability to maintain strong relationships with line customers, including senior managers. Expertise in project management, Business Objects, and databases, as well as high IT literacy with excellent Excel and data manipulation skills, are also important. The candidate should be emotionally resilient, cope well with pressure and changing demands, and possess good organisation and time management skills.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Benefits

• Enrolment as a member of the British Airways Pension Plan (BAPP)
• Corporate bonus scheme
• Season Ticket Loan scheme allows you to purchase an annual season ticket for your train and/or tube journey to work and spread the cost, which is deducted from your salary, over 10 months
• Annual membership upfront for Gymflex and the cost of the annual membership then be deducted from your pay over 12 months

Staff travel benefits:

• For self and nominees – from date of joining.
• Unlimited standby concessions on BA.
• Unlimited premium standby concessions on BA.
• Hotline tickets on BA - discounted bookable tickets for family and friends.
• Unlimited standby concessions other airlines with whom BA has an agreement.
• On completion of 1 years’ eligible service, one annual bookable concession on BA, upgradeable to Club World.
• On completion of 20 years’ eligible service, an additional annual bookable concession on BA, upgradeable to Club World.
• Unlimited standby concessions on other airlines with whom BA has an agreement.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.