Business Support Assistant

Full Time, Permanent

At Bristol City Council, we rely on having a strong network of business support staff who help our services run seamlessly and efficiently. We’re incredibly proud of these employees who work behind the scenes, making sure we provide an efficient service to our local residents. Our 16.5 teams support important local services. These range from parks and open spaces to Public Health; Adult Services/Special Educational Needs and our highways, and so many others. As a service and as a council we strive to treat one another fairly and with dignity, valuing difference.

The Business Support Service are therefore delighted to be recruiting to a Business Support Assistant. A successful candidate will join us to reach shared goals and have a positive can-do attitude and will be open to trying new things. The role will require working with a number of services, working collaboratively as part of a centralised service which provides support to a wide range of different departments across the council.

BST1 - We are a team of 21 people responsible for supporting Adult Social Care and SEN services. For Adult Care Services we manage referrals coming in with regards to Safeguarding and Vulnerable Adults, recording information on a data base, sending out letters to name just a few tasks.

We provide support to the SEN (Special Educational Needs) team, managing a shared email inbox, processing new requests for EHCP’s (Education, Health & Care Plans), logging annual reviews and contributions. We also provide support in recording Tribunal & Mediation cases. The work is varied and busy and is time critical in nature due to the statutory nature of the tasks.

Main tasks include data entry recording referrals onto a database, including creating new records and updating records sending out letters, data cleansing etc.

You will enjoy working creatively to support more efficient ways of working on each task and together as a team which will require good communication skills with your colleagues, and other stakeholders. You will have a working knowledge of using Microsoft tools, including shared calendar, and be willing to learn new systems and processes quickly. You will model and promote our organisational values and behaviours

In particular the Administration and Business Support Service offers roles that are:

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you will need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Please note that this role is subject to a Basic DBS Check

For further information please contact Team Leader Sue Hewlett sue.hewlett@bristol.gov.uk or Julie Perry Julie.perry@bristol.gov.uk