Store Manager

About the role

Bread Ahead are seeking a Retail Store Manager to lead our Chelsea team into an exciting period of growth and opportunity. Our Chelsea store is beloved throughout the neighbourhood around Pavilion Rd so alongside pursuing new opportunities to increase revenue, the successful manager will maintain this local focus by successfully fitting in seamlessly with the local clientele.

Reporting to the Retail Director, you will be responsible for overseeing the day to day running of operations as well as working at a strategic level, setting goals and KPIs to enable growth.

Profitability is a key measure, and you will be responsible for controlling budgets and optimising expenses. People management will be owned by you, and you will motivate, engage and ensure our employees are happy and motivated while at work in order to deliver the best standard of service to our customers.

Key responsibilities & duties:

• Running the shift/floor to ensure customer flow is optimised, employees have the tools they need and the team are directed to ensure efficient and quality service,

• Financial management,

• People management,

• Process and policy improvement,

• Reporting and analysis,

• Health and safety compliance management,

• Food hygiene compliance management,

• Problem solving and overcoming any challenges which threaten the smooth running of the day-to-day,

• Acting as a point of escalation for customer contact and owning customer experience management including complaints and responses to social media reviews,

• Assisting in the set up and execution of the pilot contract catering service to be based on site.

About you

You have proven experience as a general manager or a similar executive role including all aspects of running a busy and fast paced establishment.

Alongside your passion for great food and hospitality, the customer experience is at the heart of everything you do, you will successfully manage your team to deliver exemplary service in every interaction the customer has with us.

Your interpersonal skills will shine through, and you will possess excellent communication, organisation, adaptability, analytical and problem-solving skills. You’re agile, dynamic and can quickly react to any situation be that a customer complaint, a failed delivery or anything in between.

You possess strong experience of managing the financial and commercial side of the operation including planning and budgeting, and you will have a strong track record of success in ensuring targets are met and budgets adhered to.

You have worked closely with other organisational departments such as finance and procurement to ensure the operation runs smoothly.

But most importantly, your people are your focus, and you possess a drive to develop your team to achieve their potential. Your strong leadership skills and prior exposure to HR processes and procedures will ensure your team are engaged and performing. You also possess or are willing to pursue food hygiene or health and safety certification, though this is advantageous not essential.

About us

Nestled in the hustle and bustle of Borough Market, Bread Ahead’s journey began in 2013 when founder Matthew Jones, having spent 25 years in the restaurant industry decided it was time to focus on great baking and great products! We have enjoyed a steady growth and expanded locally throughout London with stores in Chelsea, Wembley, Vauxhall and South Kensington, as well as our debut international outposts in Dubai and Saudi Arabia.

We opened our flagship bakery school in Borough Market in 2014 to show the public just how easy baking good bread can be. Since early 2020, Bread Ahead Bakery School has reached thousands of homes through our online baking classes which have become a treasured part of kitchens all over the world! We’ve grown to become a destination for both Londoners and foodies across the globe.

But we are just getting started! With more London locations planned alongside further international expansion, we’re at an exciting point in the development of our team and we’re looking for like-minded people who are as passionate about food and hospitality as we are.

Want to learn more about us? Visit us on social – IG: @breadaheadbakery

How to apply

Forward your CV and cover letter explaining why you would be the perfect fit to working@breadahead.com

Please note that due to the volume of applications, only candidates invited to interview will be contacted. If you haven’t had a response from us after seven days, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Salary: From £40,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• Day shift

Ability to commute/relocate:

• Chelsea: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: GM