Operations Engineer

Hi!

Thank you for visiting our job advert!

Box Broadband, part of the Community Fibre Group, build full fibre optic broadband networks across the South East of England. We bring next-generation broadband, phone and TV packages to homes and businesses with internet speeds of up to 10 Gigabit, even to the most rural of communities.

Following major financial investment from Community Fibre Limited in August 2021, we’re accelerating our network build across the South East. Our business is going to experience huge growth over the next two years, which means that we need to increase both the headcount and experience levels in our Team, and are therefore recruiting for a number of positions.

The full fibre broadband industry is growing at a very fast rate, which offers you potential to expand your knowledge and skillset, and enjoy riding the crest of a wave. There has never been a better time to join our friendly and growing team. We look forward to receiving your application!

Job purpose:

To provide setup and after-sales service for our full-fibre broadband and voip services

Duties and Responsibilities:

• Working as part of the Engineering and Operations team, you will be providing day to day support for customers of our service
• Setup and support of domestic routers, voip services and wireless solutions.
• Provide First Class support via telephone, email and in person

The experience we’re looking for you to bring:

• Full clean UK driving license and own vehicle (mileage will be compensated at HMRC published rates)
• 1+ Years experience in a 1st or 2nd Line support or similar role, full training will be provided
• Understanding of domestic home networks and wireless fundamentals
• Basic understanding of fibre optic networks beneficial but not essential as training will be given
• Excellent written and verbal communication skills

HOURS

• Full time Monday to Friday 9am-5.30pm standard hours
• Weekends 9am-5.30pm on a rota basis

Why us:

• We have a great culture, where individuality and inclusivity are highly valued and everyone’s voice is important.
• We work towards motivating our staff to a point where they feel fully empowered within their role.
• We will give you the right tools to do the job, and support you to achieve.
• You’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to a maximum of 28 days.
• You get your Birthday day off.
• Enjoy the perks of Vitality health.
• Pension & Pension matching.
• WeCare - A 24/7 online GP, mental health support service.
• A brilliant employment referral bonus scheme.
• Free Box Broadband / Community Fibre Internet (if it’s available where you live).

Thank you for your application:

We look forward to reviewing your application and will come back to you soon.

If we feel you might be better suited for an alternative position with us, we will let you know.

Job Type: Full-time

Salary: £22,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Cranleigh, GU6 8AS: reliably commute or plan to relocate before starting work (required)

Work Location: In person