Bookings Advisor

Dick Lovett Bristol is looking for a Bookings Advisor.

Your role

A Bookings Advisor is the first point of contact for our customers. Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone, email and Live Chat. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Successful candidates will receive great benefits including 25 days holiday with bank holidays off. This role has an OTE of £27,600 and a minimum base salary of £24,000 and a 42.5 hour week. Working shift patterns, Monday-Friday between 8am and 6pm and 1 Saturday a month from 8.30am to 12.30pm.

Key responsibilities:

• Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
• Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
• Keep customer notes up to date including future booking dates, customer details and vehicle details
• Communicate offers clearly with details of the benefits to customers
• Follow up on customer enquiries with the Aftersales departments

Our team is based at The Farmhouse on the Bristol Cribbs Causeway campus and work in a beautifully converted office with excellent facilities including onsite parking.

If you can think on your feet, work as a team and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.

Your profile

Essential Qualifications

• Experience of working in a customer-centred role, either in person or over the phone is essential
• Great communication skills
• Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre in Bristol. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.

Rewards

• OTE - £27,600
• A generous holiday allowance (25 days holiday plus 8 days bank holiday)
• Contributory pension scheme
• Life assurance
• Private healthcare
• On-site staff parking
• You will also receive excellent training and development from BMW and our Group staff