Assistant Head Housekeeper

We are looking for a professional with experience to join our housekeeping team as assistant Head Housekeeper here at Birch.

Birch:

Birch creates spaces where you can rest, explore, connect, work, taste, move or dance as you wish – all in one place.

Each space is designed to act as an escape from urban living, a chance to release and reset, free from the judgements, expectations and constraints of daily life. Employing art, food, health (mind & body), craft, music and nature as our brand pillars, think Summertime pool parties at the Lido, making bread in our immersive bakery, ceramics workshops in our in-house potters room or a boutique spin class in our Wellness Centre.

This Role:

To manage the effective operation of the Housekeeping Department in the absence of the Head Housekeeper, ensuring that all company standards of quality and cleanliness are maintained at all times whilst meeting the needs of the business. Assist in overseeing and directing the day-to-day operation of Housekeeping Department.

Key Responsibilities & Duties

To supervise the implementation of housekeeping standards and procedures.

o To maintain a current and thorough knowledge of all housekeeping systems. Liaise with the Front Office/Placemakers for guests and hotel requirements.

o To train housekeeping staff in order to achieve the standards of cleanliness in guestrooms.

o To conduct performance evaluations in accordance with hotel policies.

o To inspect VIP rooms.

o To monitor the performance of floor housekeepers.

o To make sure there are sufficient supplies on the guest floors and the corridors are maintained according to standards.

o To participate in the inventories of guest supplies, linen and cleaning supplies.

o To be familiar and understand all hotel and departmental policies, procedures and standards established by the Head Housekeeper.

o To co-ordinate engineering work orders for assigned areas and follow-up inspections.

o The ability to coordinate cleaning schedules for housekeepers and house porters of deep cleaning items.

o To participate in the opening and closing of shift and ensure effective shift handover.

o To assist in conducting staff meetings.

o To monitor cost control programs for housekeeping labour and supplies.

o To have a full understanding of the Opera Front Office system, Microsoft Office, Food Alert 65.

o To maintain a high level of employee morale.

o The ability to perform other tasks or projects as assigned by the Head Housekeeper and Hotel Management and Staff.

o To attend daily meetings or HOD meeting in behalf of the Housekeeping Manager.

o To be able to take decisions in behalf on the Head Housekeeping and follow all HR related proceedures.

You Have:

• 1 years Experience in a similar role
• Great attention to detail
• A positive attitude and team player mentality

Our list of perks includes:

• Full gym access in our state-of-the-art Wellness Centre
• Daily swims in our 25 metre heated Lido
• Cycle to work scheme
• 30% off food and beverage
• 50% off treatments
• Friends and family discount on accommodation
• Staff yoga and pottery classes (to name a few!).
• Peace breaks
• Team events
• Life insurance
• Pension and so much more!!!

Relocation packages available on request.

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Referral programme
• Relocation assistance
• Sick pay
• Wellness programme

Application question(s):

• Please tell us more about your self and why you are interested in this role?
• Can you travel to Birch Community? Lieutenant Ellis Way, Cheshunt, Goff's Oak, Waltham Cross EN7 5HW

Experience:

• housekeeping: 1 year (preferred)

Work Location: One location

Reference ID: AHH0223LA
Expected start date: 03/04/2023