Business Analyst

About Bango

App developers, stores and payment providers cross the threshold into the Bango ecosystem to converge, grow and thrive.

By bringing businesses together and powering e-commerce with unique data-driven insights, Bango delivers new business opportunities and new dimensions of growth for customers around the world. Being inside the Bango circle means global merchants including Amazon, Google and Microsoft can work together with payment partners from Africa to the Americas, accelerating the performance of everyone on the inside.

Bango. Thrive inside the circle.

The Role

As a Business Analyst in the Delivery team, reporting to the Director of Business Analysis, you are responsible for ensuring the successful integrations of selected customer systems into the Bango platform. This includes liaising directly with Bango customers and the building of strong relationships with them. You will develop complex connectivity solutions and will be working directly with the Bango pre-sales teams, integration engineers, developers, and testers to ensure requirements are both understood and met. You will also ensure that any changes required during the project are correctly captured.

You will work closely with the Bango managed services team during the integration process to onboard and enable the effective provision of excellent customer support following deployment of the solution.

Key Responsibilities

• Analysing the capabilities and compatibility of customer business systems and APIs, then designing solutions that are also compatible with the Bango Platform.
• Production of detailed technical solution documentation (i.e. interface designs, sequence diagrams, testing requirements and handover specifications)
• Follow and help refine best practices of the delivery team.
• Configuring integrations and testing the new customer connections.
• Work with other departments to ensure Bango platform benefits are designed and communicated effectively to customers.
• Deliver solutions that are robust, incorporate Bangos monitoring requirements, are easily supportable in production, and which meet stringent customer and Bango quality requirements.

Essential Skills

• Previous experience as a Business Analyst.
• Good understanding of Web APIs (e.g., REST), including testing using tools such as Postman.
• A strong communicator (verbal and written), participating in and often leading discussions and planning/design sessions (both internally and externally).
• Proven experience in interpreting third party systems to develop and document integration solutions.
• Experienced engaging with payment providers to troubleshoot during the integration process and identify ways to streamline and increase efficiency.
• Customer focused, with excellent communication skills and the ability to present in person and via video/phone conferences to global customers, occasionally early morning/late evening as required to meet the demands of global working.
• Highly diligent, professional outlook, with a meticulous attention to detail.
• You will thrive in a targeted and fast paced environment.
• Excellent problem solving and organizational skills.
• A thirst for learning and continued professional technical development.
• Your proactive mindset will afford you a great deal of autonomy in the role.
• Accountability and Reliability will be key personal values for you.

Desirable Skills

• Previous experience in a Software as a Service (SAAS) company.
• Sound understanding of Cloud architecture principles and platform (e.g. AWS).
• Experience with cross-border projects across multiple time zones and different business cultures.
• Understanding of mobile network operator charging APIs and flows.
• Available for occasional international travel.

Working at Bango

At Bango you'll enjoy fast-paced, challenging and stimulating work within a small team. Our decision making is quick, and we work to short development cycles. Everyone gets involved in team-based projects and decisions regardless of their role or job level. We strive to make everyone feel an important part of Bango and be able to make a difference. The company is growing and has achieved success worldwide, but the best is yet to come. We are looking for enthusiastic and committed people to join us to keep up our pace of innovation and leadership.

Benefits

• Friendly, informal working environment
• Your own Bango buddy - to help you settle in
• Bendi-time (flexible working hours)
• Bango social events
• Choose your own headphones, keyboard & mouse
• Generous share option scheme
• Private Medical Insurance
• Health Cash Plan
• 25 days holiday a year increasing to 28 days with 4 years service
• Cycle to work, childcare vouchers, gym discount
• Financial support for employee activity groups and charitable activities
• Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
• Company branded hoodie, slippers … to keep you happy and comfortable
• Group personal pension scheme
• Life assurance
• Employee Assistance Program
• 1Password
• Income Protection
• Personalized and Bango branded Chilly's bottle and coffee cup

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