Modern Work 1st Line Support Technician

Have you been working in Technical support and looking for your next perfect role? Maybe you have completed an apprenticeship and ready to find your forever home? Lets talk....

Here at Microsoft Gold partner Bam Boom Cloud, we are looking for an extraordinary Modern Work 1st Line support engineer to join our rocket propelled team.

But why pick us? There are loads of support partners that will tell you that theirs are the best to work for...

How about this?

· Amazing career progression opportunities - your path is yours to own

· Work from anywhere, anytime - you want to go for a long weekend somewhere and not use your holidays up. Why not take your laptop and work from there

· Amazing office facilities - yes we really have a fully stocked bar, pool table, arcade machine and soundproof pods.

· Free access to Microsoft Learn and exams to expand your knowledge

· A company culture that values each of our employees, giving you the platform to enjoy work and feel apart of something bigger

So, you are interested? What exactly is the role?

You will be apart of our amazing support team. Being the line for our customer support.

- Working with Active Directory, processing new starter requests and leaver request tickets

- You will be handling all our automated alerts through to the service desk. This includes backup requests, server alerts and diskspace queries.

- Answering plenty of phone calls - gathering data and resolving issues over the phone.

- Working closely with the rest of the support team to hit targets

- Taking ownership of first responses that come into the support desk

- Actively investigating new issues via google and other forms of investigation.

What does the perfect person look like?

The perfect person will be fun, quick learner, and have a passion for IT. You should love new ways of working and be open to learning new things.

You will be required to understand a customer’s pain points and putting a stop to them, with the very best communication over phone and email leaving a WOW every time they a customer logs a support query. We are everything support, from start to finish we offer our customers the level of service that they deserve, but we need YOU to help with this.

It’s not just about having technical knowledge; it’s about proactively helping customers through issues, building rapport with each one of our clients every time you resolve a certain issue.

What we need more than anything is a willingness to work with the team, get stuck in and deliver to a high standard.

Atleast 1 year in a similar role is essential. Experience with Active Directory and Microsoft solutions essential.

Technical exam will be sent to every applicant.

Does this sound like you? why not apply?

The role is full time, permanent, 37.5 hours/week. We’ll provide all the equipment you need to do your job.

Either apply directly through Indeed or send me your CV to careers@bamboomcloud.com

Job Type: Full-time

Salary: From £20,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Unlimited paid holidays
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Experience:

• Microsoft software: 1 year (preferred)
• Technical support: 1 year (preferred)
• Active Directory: 1 year (preferred)

Work Location: Remote