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Sales Complaints Investigator

🏢 Aviva 📍 Sheffield, England 💼 Company - Private
Currency:
£26,500 - £26,500
£2,208 - £2,208 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Sheffield, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Sales Complaints Investigator – Start salary from £26,500
Location – Sheffield, York, Norwich
Aviva are currently looking for a Sales Complaints Investigator to join the business on a permanent basis.
This is a great job for someone who consistently strives to ensure our customers always receive the best outcome possible.
If you have experience working in a complaints-based role, especially related to the sales process, or working in a financial adviser role, this job will help to challenge you and further develop your knowledge on our products and processes.
You would be using your knowledge and experience to help our customers daily, the perfect role for people who are passionate about developing change to improve both our service and our business.
A bit about the job:
As a Sales Complaints Investigator, you will have the responsibility to effectively resolve sales complaints relating to UKLH products in line with the UKLH Complaint Policy and FCA DISP regulations.
You will play a key role in supporting our customers through their concerns or issues through to a resolution stage, meaning having a strong customer mentality is needed. The role requires someone who is able to have strong conversations, both verbal and written, with customers and Financial Advisers as you’re not always delivering the news they want to hear.
You will be owning and handling sales complaints through to resolution, working to ensure our complaints are taken care of in a timely manner. This will include being responsible for your own workload effectively, communicating with wider business areas and helping removing blockages that are impacting you, the team and our customers.
Skills and experience we’re looking for:
  • Strong communication skills, both on the phone and in writing, with an ability to adapt your approach based on the customer need
  • Great investigation skills, with an attention to detail. Be able to translate this to change suggestions.
  • Adaptable to change, as every complaint can be a different scenario and root cause, as well as to changes within process or team.
  • A deep knowledge of UKHL products and their workings.
  • Confident in relationship building, both internally and externally and a tenacity to gain the answers you need.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Starting salary from £26,500 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our
    Aviva Communities
    and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to
Dylan.wood@Aviva.com
.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Aviva

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Location: Sheffield, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
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Quick Action Sales Complaints Investigator