Claims Service Manager

Claims Service Manager: National salary £30,000 to £48,000 / London salary £40,000 to £55,000

Here at Aviva, we have an exciting opportunity to join our Commercial Lines Claims team, on a permanent basis, as a Claims Service Manager. This hybrid role can be based out of a range of our UK offices (Manchester, Leeds, Sheffield, York or London), with regular national travel expected of the post-holder, and calls for experienced Account Manager, ideally from the Insurance sector (i.e., a claims service background /experience of working with commercial clients and brokers would be highly beneficial!) We are also looking for a real self-starter, who has a high level of personal organisation, attention to detail, assertiveness, tenacity, and integrity – so if this sounds like you, we’d love you to apply!

A bit about the job:

Building strong working relationships with our clients and international, national and mid-market brokers will be a key part of this role, as you will be expected to provide first-class customer service & support to ensure delivery of Aviva’s Commercial Lines claims proposition. You will also need to work with internal team members, in relation to the acquisition of new business, as well as ensure the retention of existing business through an improved claims service. This is a great opportunity for someone who actively pursues process efficiencies within customer and administration procedures, can challenge and influence when necessary, and is used to working proactively to prioritise workloads and meet deadlines, acting a true team player!

Skills and experience we’re looking for:

What you’ll get for this role:

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Aviva is for everyone:

We are inclusive and – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

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We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on (+44) 7436 672007 or send an email to .