Claims Handler

Aviva Zero Motor Claims Handler – Starting salary between £21,700 to £29,143 (depending on hours, skills and experience) plus additional benefits

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6pm (Monday – Friday)

Due to continued growth in this new business area, we have some exciting opportunities available in our Aviva Zero Team!

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.

A bit about the job:

Your role will be to support our customers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road, but will also continue supporting them for the duration of the claim, arranging provision of a replacement vehicles, paying out vehicle settlements, or giving updates on repairs/liability.

You need to work proactively on the claim, building strong relationships with customers, and minimising the inconvenience to their daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills and experience we’re looking for:

Whilst we expect the offered salary to fall within the applicable , any specific offer will be reflective of experience and the market rate for the role.

What you’ll get for this role:

Aviva is for everyone

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply.

And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to