Customer Experience Assistant Donation Centre

About the role

Hours: 15 hours per week usually worked 2 out of 7 days to include bank holidays and weekends

Our Retail outlets provide 29% of much-needed income to the hospice. This is vital to be able to provide care to the people of Derbyshire. The hospice has 15 retail shops,1 furniture warehouse a Donation centre, 3 Clearance shops and 2 Coffee shops! We also have an online eBay/Amazon platform and an online furniture store, It’s a big operation! We are looking for a Warehouse to join the team at our Donation centre in Hasland

This job role is hard work, enormous fun, hugely satisfying and very fascinating. This is a job that doesn’t have that Monday morning feeling and you will go home feeling happy that you did a great job for an amazing charity! those who work for Ashgate Hospice are very proud to do so. If you think that you would like to be a part of our charity, then please apply.

The post holder will be an integral member of the Donation Centre team responsible for supporting the staff and volunteers working within our Donation Centre and Clearance Shop at Hasland. The post involves greeting members of the public who are looking to make stock donations, sorting through donated items and processing them for delivery to our retail shops. The post holder will also assist the Clearance Shop team, serving customers. This role will involve the lifting/moving of items of furniture and using a Hospice vehicle to undertake shop deliveries and community collections.

To get full details on what the role includes please read the attached Job Description, call the recruiting manager for an informal chat and come and visit us.

About you:

You will be an integral member of the Donation Centre, serving customers, pricing stock and replenishing the sales floor. You will ensure that the shop is safe, clean and well presented, making sure our customers have a great experience.

Skills and experience required:

• Previous experience within a customer service focussed sector
• Can demonstrate excellent visual merchandising skills
• Effective communication and presentation skills
• Knowledge of cash handling/Banking protocol

About Ashgate:

Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.

At Ashgate, you are part of a genuine and warm team that shares a desire to deliver great experiences to our customers. We celebrate Inclusion and equality; we advocate collaboration and transparency and believe our teams should bring their true selves to work.

We’re committed to providing a happy, safe and supportive environment for all our people which is why nearly 4 out of 5 of our staff would recommend us as a place to work. We recognise the need to support our employees’ well-being including their work-life balance which is why we are open to and encourage flexible working arrangements, including job-sharing.

As a valued member of the team, you will have a wide range of training and development available to support your own personal, professional development, opening doors to new career pathways. For our current staff, these pathways have included becoming a Shop Manager and Cluster Support Co-ordinator

Please visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.

Find out why our people think Ashgate Hospice is a special place to work.

Some of our current benefits include:

• A highly compassionate and supportive working environment
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care
• Generous holiday entitlement
• A progressive approach to flexible working to help meet your and our needs
• Cycle to Work Scheme
• Westfield Health Cash Plan includes free annual eye tests, dental checks and money back for a range of treatments and therapies
• Access to a free, confidential Employee Assistance Program
• Free access to Westfield Rewards, offering discounts from hundreds of retailers
• Pension scheme with 7% employer contribution
• Life assurance scheme
• Total commitment to your learning and development

What next:

If you would like to find out more about the role, please contact Julia Hewerdine on

Please note we only accept applications via the ‘Apply now’ button on our website. Please do not send your application to HR or the recruiting manager.

Proposed interview date: TBC

Any candidate who identifies themselves as disabled will be shortlisted if they meet the essential criteria for the role. Essential criteria can be found in the job description and person specification for the role. If you require any accessibility adjustments, please contact a member of the HR team at or by calling 01246 568801

If successful, you will be required to have a DBS check carried as part of the conditional pre-employment checks. For more information, please refer to the candidate assistant notes.

As a healthcare provider, it is very important to us that our staff have the annual flu jab and are fully vaccinated against COVID 19. It is our expectation that all of our staff will have the vaccinations unless there are strong compelling reasons why not. We believe having the vaccination not only protects you but also helps us to keep our patients, staff and visitors safe.

Support available for candidates who identify themselves as disabled

You may wish to complete and share with us your health adjustment passport so that we are aware what support and/or reasonable adjustments you may require. Even if you choose not to share this with us, we encourage applicants to consider completing their passport for their own benefit. For more information in relation to this please visit. Health Adjustment Passport - GOV.UK (www.gov.uk)

You may also be able to get support from Access to Work which is an initiative run by the Department for Work and Pensions (DWP) to help you get or stay in work if you have a physical or mental health condition or disability. This may include support with the selection process. For more information in relation to Access to Work please visit. Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)