Jockeys Catering Assistant

We currently have excellent opportunity for a catering assistant to join our team at Wolverhampton Racecourse.Wolverhampton Racecourse is one of Britain’s busiest racecourses, hosting nearly 100 horse racing fixtures across the year, as well as several music events it is one of the biggest all-weather racecourses and has changed the face of racing.Currently there are around 450 jockeys licensed in Britain and alongside 300 amateur riders they are an integral part of the racing industry. When these athletes come to our courses, we must provide them with healthy nutritious food in a safe clean environment.We are currently looking for a friendly, well presented, diligent person to work within our jockeys catering area. RESPONSIBILITIES:

• Serve our customers in an efficient, professional and courteous manner at all times.
• Ensure guests receive the highest standard of customer service at all times.
• Be able to work to guidelines set out by both the racecourse and the BHA.
• To promote a happy and welcoming atmosphere within the venue.
• To work both alone or as part of a team being responsible ensuring that all our guests needs are met to the highest possible standard.
• Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
• Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
• To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
• Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
• Ensure that all temperature records are accurately kept along with other appropriate paperwork.
• Adhere to and follow all licensing policies and procedures.
• Handle stock and equipment in a secure manner.
• Act as an information point for customers.
• Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
• Adhere to Company policies and procedures.
• Undertake other reasonable duties in line with business demands.

SKILLS AND QUALITIES

• Be smart, polite, professional and well presented at all times.
• Excellent verbal communication and customer care skills.
• Flexibility and adaptability.
• Demonstrate a passion for quality service and standards.
• Strong interpersonal skills – friendly, confident, outgoing.
• Strong numerical and literacy skill.
• The ability to handle difficult or conflict situations.
• The ability to adopt the values of Arena Racing Company.
• The ability to work with a smile on your face whatever the weather.
• To work with honesty and integrity.

Experience working in a hospitality environment is preferred but not essential.The last year as made us all aware of the work life balance and has given us the opportunity to re-assess our situations. Working as a casual member of our catering team we are offering a casual role which will give you the freedom to pick and choose your hours. We have enough work to sustain any number of hours a week up to full time hours whilst offering you the flexibility to work around the rest of your life.Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group.Being a member of the arc casual family does not restrict you to working at just Wolverhampton Racecourse, if you want to gain experience in other venues there are many opportunities to work across our group.If you feel you have the attributes for the role then please apply.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

CLOSING DATE

31-05-2023