Technical Support Analyst (2nd & 3rd Line)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Level 1 - 3 hardware & software support.
- Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thin client/mobile devices.
- Software core build application support for lifecycle of current apps & new introductory apps.
- Operating system support for Windows & IOS platforms.
- Use ITSM Service Now tooling for all Incidents, user requests and changes.
- Ensuring SLAs are not breached, and all administration tasks are within the accepted conduct and governance guidelines.
- Project work within UK Client Services scope.
- Strong customer services competencies.
- Effective communicate skills – written & verbal.
- Positively driven as a team member and individual.
- Strong experienced Windows/MS Office and Messaging products.
- Experienced within the Banking or Financial Sector. (Advantageous)
- Mobile device platform support.
Job Types: Full-time, Temporary contract
Contract length: 6 months
Pay: £300.00 per day
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Technical Support Analyst (2nd & 3rd Line) • AMS
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