IT Support Technician

Amazon is seeking motivated and hardworking individuals to fill an IT Support Technician position for our IT Warehouse. This role supports IT Offices providing asset replenishment and procedural support. The successful IT Support Technician will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality.

Key job responsibilities

• Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to internal customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, mobile devices, thin clients, printers and other end user devices.
• Effectively communicate with customers regarding status of repairs. Ensures that customer’s questions are answered and they are satisfied with work completed.
• Diagnose and troubleshoot hardware, imaging system, and network problems. Identify the appropriate escalation resources, test proposed fixes and follow up to ensure the problem has been resolved.
• Follow all standard operating procedures (SOP) and policies through the effective use of knowledge management.
• Responsible for small projects within the Warehouse. Work within a small team, coordinating activities and supporting multiple concurrent goals

• Ability to identify and proactively resolve or escalate issues
• Experience using a trouble ticket management system
• Experience with basic scripting and process automation.
• Ability to manage multiple customer requests simultaneously
• One or more years’ experience in Service Desk environment
• Ability to work both independently and within a team environment
• Diploma or certification in Computer Science or related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).