Office Manager

Job Title: Office Manager
Location: Musselburgh
Contract: Full time, Permanent
Salary: £30,000-35,0000

AJ Connect is delighted to be retained by our key client Brodies 1867 to appoint an office manager on a permanent basis, based in their Musselburgh office.

Brodies, established in 1867 by three enterprising Scottish tea merchants who had a vision to change the tea and coffee industry. In 2007, Brodies became part of the Massimo Zanetti Beverage Group. Massimo Zanetti was born in Italy to a family of coffee merchants, and his mission – to produce and supply great coffee around the world. Brodies teas, coffees and hand-crafted chocolates are now sold through the group to over 40 countries.

Our client is looking for a capable office manager who can handle the day-to-day operations of the office while also supervising our production and customer service teams. The ideal applicant will have strong organisational abilities and be a capable leader who can give direction that improves performance while taking into account the company's vision and culture.


Key Responsibilities will include:

• Oversee day-to-day operations of the manufacturing site, ensuring smooth and efficient running of both administrative and production tasks that ensures maximum productivity
• Manage the customer service team, ensuring that customer enquiries are addressed in a timely and professional manner, and who is also the escalation point for any customer complaints
• Manage the production team, ensuring that production targets are met while maintaining a high level of product quality and safety
• Develop and implement operational procedures and policies to improve efficiency and reduce costs
• Maintain accurate records of production and inventory levels
• Manage relationships with suppliers and vendors to ensure timely delivery of materials and services
• Develop and implement safety protocols and ensure compliance with relevant regulations and laws
• Prepare regular reports for senior management on site performance, production levels, and other key metrics
• Maintain a positive work environment, encouraging open communication and collaboration among team members
• Using a range of software, including Microsoft Office and the company ERP system Oracle, to ensure the efficient running of the office
• Maintain the condition of the office and arrange for necessary repairs
• Promote staff development and training
• Arrange regular testing for electrical equipment and safety devices

Skills and Experience

• Excellent organisational and leadership skills
• Outstanding communication and interpersonal abilities
• Proven team management skills
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office, databases and information systems, experience of Oracle desired, but not essential
• Good understanding of research methods and data analysis techniques
• BSc/Ba in Business Management or relevant field; MSc/MA will be a plus