Product Support Analyst (London HQ)

We are looking for a smart, driven Product Support Analyst to join our expanding Client Success/Product Support

team. You will work with our growing, international client base (UK/Europe) to help them to improve their

businesses. You will build your experience in SQL, PowerBI, and basic coding to help troubleshoot App/code errors,

drive product quality, manage financial data integrity, and manage client communication and expectations. This will

result in you contributing to high Client/App Happiness Metrics.

pharmaceuticals

• Solving App problems through slick delivery of 1st line and 2nd line support

• Contributing to high Client/App Happiness metrics through meeting all estimated time of delivery and

Service-level agreements (SLAs)

• Triaging tickets to ensure client issues are resolved quickly

• Monitoring integration, extended platform, and core app and raising issues to relevant teams

• Improving financial data integrity by carrying out data quality checks

About You
We need someone who can show us that they have a passion for making a difference and having an impact from the

word go. This is an entry-level role with a preferred degree in IT or Science, Technology, Engineering, and

Mathematics (STEM) related subjects. You’ll be comfortable manipulating large data sets, be able to highlight

issues/errors internally and to the client. You’ll be willing to offer help, listen actively, and communicate with clients

effectively. You’ll love to problem solve and be able to juggle competing priorities to work to deadlines. Finally, you

will enjoy working in a fast-paced and challenging environment, in a role with lots of variation.

Benefits
This role offers a competitive salary of up to £34,000 per annum depending on skills and experience. We offer

flexible working so, you get to choose how and where you would work best, while keeping in touch through

quarterly away days, monthly team events and meet ups. We are committed to building the capabilities of our teams

so invest significantly in this, offering opportunities for both personal and further professional development. For

further information about benefits, please visit our Website.

About Acumen

Acumen find a better way through smart revenue management for consumer brands. We do this through the

deployment of our award-winning applications and delivery of our game changing consulting services.

Acumen in 2021 – A Place Where Team Means More Report

Great Places to Work 2021

Apply

To apply, please send us your CV to jobs@acumenci.com

Acumen is an equal opportunity employer that is fully committed to treating all of its employees and job applicants

equally. We value and respect individuality and all the diverse ways of being; and do not discriminate on the basis of

race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability

status.

If you have a disability, health condition and/or are neurodiverse and may benefit from some adjustments and

support then just ask; we don’t want our hiring process to be a barrier for you. We will work with you to support

your needs and identify reasonable adjustments that will help you to be at your best and have the best experience.

We won’t require you to provide proof to support your request; we trust you.