Office Manager

About the Role

We are looking for an experienced Office Manager to work in our Operations Team, reporting directly to the Executive Director of Operations. This exciting role requires a dynamic, proactive individual with an ability to multi-task and support senior stakeholders, while taking responsibility for overseeing projects, day-to-day operations and troubleshooting.

Proven experience of having previously managed an office and a team successfully, is essential as our Reception team will report to this role. This is a visible and active office based role requiring excellent interpersonal, team leadership and supplier management skills. The successful candidate will positively contribute to the performance of the business by engendering a culture of continuous improvement.

What You’ll Do

• Ownership and delivery of the operational and facilities management of our office in Camden
• Work closely with the Executive Director of Operations to develop, implement and review operational strategies and procedures
• Take full responsibility for managing our Reception team - currently two people - including their day-to-day line management, performance management and development, ensuring the Reception is operational at all times during office hours on weekdays (other than public holidays)
• Undertake an Operations related induction with all new starters
• Help reinforce Acamar’s company culture and further develop a work environment that encourages top performance and high morale amongst our team

Responsibilities include;

• Assist in the organisation and management of company events including Away Days, social and corporate events, including site visits, booking venues, making arrangements for entertainment/catering, and coordinating event support before, during and following events
• Management and evaluation of external contractors tasked with undertaking standard Health & Safety checks, office maintenance etc.
• Liaise with the Landlord’s Agents about office related matters
• Pro-actively tender for competitive quotes ahead of service provider contract renewals
• Review and upkeep registers and logs e.g. Health & Safety, Risk Assessment, Accident Logs, and provide the Executive Director of Operations with feedback on identified risks
• Oversee and manage the booking system for meeting and Zoom Rooms
• Oversee departmental expenses to optimise cost management in line with the Operations Department budget
• Other ad-hoc tasks as requested by the Executive Director of Operations e.g. ensuring security details are kept up-to-date, making arrangements for inbounding items to our storage facility etc

What You’ll Bring

• A minimum five years’ experience in a management position (Operations or Office Manager)
• A proven track record in managing a team
• Planning and project management skills
• Familiarity with core business functions, including HR, Finance and IT
• Experience in budget management
• A proactive, solutions driven, self-starting attitude with the ability to mitigate problems and be flexible when needed
• Awareness of areas of risk and compliance

• Excellent interpersonal skills
• Confidence in undertaking negotiations with suppliers
• Pragmatism and an ability to deal with a volatile workload at times while remaining calm

Most importantly, the best qualified candidate will be strongly aligned with Acamar’s core values, which include: collaboration, creativity, honesty, diversity, inclusion and kindness